Skip to content

Legal

Terms of use

Site terms, engagement-letter supremacy, and procurement-relevant boundaries.

Last updated

Contents
  1. Informational use of the public site
  2. No legal advice
  3. No licensed collections activity represented here
  4. No guarantee of results
  5. Engagement letter supersedes these terms
  6. User responsibilities
  7. Intellectual property on the public site
  8. Engagement IP & data ownership
  9. Confidentiality
  10. Disclaimer of warranties (site use)
  11. Limitation of liability (site use)
  12. Indemnification
  13. Governing law, venue, dispute resolution
  14. Severability
  15. Changes to these terms
  16. Contact

These terms govern use of the public site. Engagement terms (fees, scope, IP, confidentiality, liability) are set in a signed engagement letter and, where applicable, a DPA — both of which supersede this page for contracted work. See Prices for the published fee structure.

Informational use of the public site

The public site is provided for informational and business-development purposes. It does not create an attorney-client relationship, agency relationship, fiduciary relationship, or any binding engagement on its own.

VitaCoreX LLC is not a law firm and does not provide legal advice. Court representation is offered only to companies on the small-claims retainer, under the company’s power of attorney, where the court allows it. Legal strategy and legal advice remain the responsibility of licensed counsel. Content on this site describing legal-adjacent workflows (lien calendars, FDCPA boundaries, HIPAA boundaries, file-readiness) is administrative and procedural, not a substitute for advice of counsel.

No licensed collections activity represented here

The site does not position VitaCoreX as a licensed collection agency. Recovery-related work is framed as workflow infrastructure, documentation control, and operator support before or around escalation decisions. Where licensed collections activity is required, the operator retains a licensed agency or counsel directly; VitaCoreX’s role is to make the handoff file-ready.

No guarantee of results

Any economics illustrations, examples, case studies, pilot frames, or benchmarks are informational. They are not guarantees of rankings, collections outcomes, ROI, DSO reduction, or any fixed business result. Actual results depend on portfolio composition, documentation quality, and operator cooperation.

Engagement letter supersedes these terms

Any working engagement requires a separate written engagement letter that defines scope, fees, timelines, deliverables, payment terms, termination rights, confidentiality, IP assignment, and liability. Where a provision of the engagement letter conflicts with a provision of these site terms, the engagement letter controls for the engaged scope. The fee structure reference is published at Prices; the procurement-facing documentation posture at Security & Compliance and Sub-processors & DPA.

User responsibilities

  • Provide accurate contact information.
  • Do not submit unlawful content, malware, or content you are not authorized to share.
  • Do not submit regulated data (PHI, GLBA NPI, payment-card data, export-controlled records) through the public forms; use the structured intake path followed by an engagement letter and, where applicable, a Business Associate Agreement.
  • Do not use the public forms as a substitute for a secure workflow where one is required.
  • Respect the intellectual-property notice below: the site content is licensed for review, not republication.

Intellectual property on the public site

All content on vitacorexllc.com — text, graphics, logos, diagrams, sample deliverables, and JSON-LD metadata — is owned by VitaCoreX LLC or used under license. Visitors receive a limited, non-exclusive, non-transferable license to view and print pages for internal procurement review and for vendor-evaluation purposes. Republication, resale, training of third-party machine-learning models on site content in bulk, or competitive-product derivation without written permission is not authorized. Quoting short excerpts for procurement documentation with attribution is permitted.

Engagement IP & data ownership

Under a signed engagement letter, the default posture is:

  • Operator data — the operator retains full ownership. VitaCoreX processes it under the DPA summarized on the Sub-processors & DPA page.
  • Engagement deliverables — playbooks, templates, runbooks, dashboards, and process artifacts built during the engagement are delivered to the operator with a perpetual, transferable, internal-use license. Operator retains full ownership of its data inputs; VitaCoreX retains ownership of underlying methodology and generic templates that predate the engagement.
  • Exit deliverables — complete export (CSV, PDF, DOCX where appropriate) at close, with no data-hostage fees. Termination terms are set in the engagement letter.

Confidentiality

A mutual non-disclosure agreement is signed before any discussion that touches specific portfolio composition, sub-processor details, diagnostic methodology beyond what is already published, or reference contacts. Either party’s NDA template is acceptable — VitaCoreX does not require its own. Information exchanged before an NDA is in place is limited to what is already public on this site.

Disclaimer of warranties (site use)

The public site is provided “as is” and “as available” without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of information. Engagement deliverables under a signed engagement letter carry the warranties stated in that engagement letter, not this clause.

Limitation of liability (site use)

To the maximum extent permitted by applicable law, VitaCoreX LLC’s aggregate liability arising from use of the public site is limited to $100. This clause does not apply to engagement liability, which is governed by the engagement letter. Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold VitaCoreX LLC harmless from claims arising out of your submission of unlawful content, your misuse of the public site, or your violation of third-party rights through your use of the site. Reciprocal indemnification for engagement scope is addressed in the engagement letter.

Governing law, venue, dispute resolution

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. Disputes arising from the public site first go through a 30-day good-faith negotiation period between named contacts; if unresolved, either party may submit the dispute to confidential, binding arbitration in Hillsborough County, Florida, under the Commercial Arbitration Rules of the American Arbitration Association, with judgment on the award enforceable in any court of competent jurisdiction. Engagement disputes follow the dispute-resolution clause in the engagement letter.

Severability

If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified to the minimum extent necessary to make it enforceable while preserving intent.

Changes to these terms

Material changes are announced on this page with a new “Last updated” date at the top. Continued use of the site after an update constitutes acceptance of the updated terms. Engagement letters in effect are not affected by changes to this page.

Contact

Questions about these terms: contact form or call/text (888) 794-8292. Procurement points of contact for engagement-specific terms are named in the engagement letter.

Back to top