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Structured Intake • Recovery Systems • Legal File Control Structured Intake • File Control
Operating problem

The receivable is usually collectable. The chronology supporting it usually isn’t assembled yet.

Across construction, professional-services, and multi-tier B2B service operators, the common pattern isn’t customer insolvency — it’s authorization trails with gaps (verbal change direction never converted to a signed PCO), scope-drift that was delivered but never invoiced against a priced change, lien / bond notice deadlines missed because the calendar lived in one PM’s head, milestone disputes where the completion evidence and the billing event are in different systems, and flow-down payment where the GC collected but the sub’s packet doesn’t reconstruct the chain. When the dispute reaches counsel, the first month is reconstruction rather than enforcement, and the leverage has already softened.

What changes
  • Change-order discipline: every verbal direction becomes a written PCO with pricing and a signature window before work proceeds — no exceptions absorbed quietly into the next invoice.
  • Authorization trail built at the time of the event, not reconstructed at dispute — signed daily reports, photo-dated progress, and change directives filed with the invoice packet.
  • Lien-period calendar owned by a named role, calibrated to the jurisdiction of each project, with hard preliminary-notice and NTO deadlines tracked and reminded.
  • Milestone billing events tied to completion evidence in one reconciled packet — not "check the PM portal, check the billing system, check the project drive".
  • Counsel-handoff packet: contract chain, change-order log, authorization trail, payment history, dispute chronology, and lien-period status — one artifact per disputed balance, ready on request.
Typical first outputs
  • Change-order inventory on active and trailing-12-month projects — categorized as signed, verbal-only-documented, and undocumented.
  • Authorization-trail audit on a sample of disputed receivables — scored against an industry-standard packet checklist.
  • Lien-period calendar review per jurisdiction with any missed or at-risk preliminary-notice deadlines surfaced.
  • Milestone-to-billing reconciliation on open invoices, producing a delta per project between delivered scope and billed amount.
  • 30-day diagnostic report with a low/high recovery band and 90-day prioritized roadmap — see the redacted sample deliverable for the format.
90-day frame · Counsel-ready by design

Tighten the packet before leverage softens further.

Contract-services rollouts that skip the packet step end up funding expensive reconstruction work at counsel rates. The standard frame is to freeze the baseline, run the new packet discipline on active projects first (future change orders, future lien deadlines, future milestones), then retrofit the packet standard back onto the disputed balances that are closest to lien or demand action. Counsel engagement is sequenced last, not first — the file walks in ready.

Weeks 1–2 · Baseline

Change-order inventory, authorization-trail audit, lien-calendar review per jurisdiction. Baseline file-readiness score per project and per disputed balance.

Weeks 3–8 · Pilot

PCO discipline enforced on new change directions; signed daily-report and photo-dated progress habit embedded; lien-period calendar with a named owner; milestone-to-billing reconciliation on active projects; counsel-handoff packet template drafted and exercised on one disputed balance end-to-end.

Weeks 9–12 · Decision

Retrofit of packet standard onto the highest-leverage disputed balances; file-readiness score improvement measured; and a counsel-engagement recommendation per balance — file-ready, demand-ready, lien-ready, or litigation-ready. Honest governance choice at the end of the window.